Louisville Seminary Counseling Center Student Office Assistant

Hours: 10/week

Supervisor: Director of Clinical Training

Position Summary

The LSCC Student Office Assistant assists the Director of Clinical Training with returning phone calls to prospective clients and creating a client profile within the electronic health records software, answering student therapists’ questions about LSCC, providing coverage for student therapists when possible, providing assistance to the Director of Clinical Training around client questions and client files, and other duties as assigned.

Duties and Responsibilities:

• Returning phone calls from prospective and current clients
• Alerting student therapists through text or email when a current client calls
• Providing coverage for student therapists when possible.
• Keeping the Director of Clinical Training abreast of HIPAA compliance issues
• Identifying things that need to be done in LSCC to maintain hospitality and comfort
• Offers suggestions of resources that would be helpful in client care.
• Upkeep of client files and answering client questions
• Other duties as assigned

Minium Experience and Skills Requirements:

• Experience making and receiving professional phone calls
• Experience in writing professional emails and texts
• Experience in keeping confidentiality
• Proficiency with a Google phone number on a personal cell phone
• Proficiency in Office 360, particularly Outlook
• Strong computer and technology skills with the ability to learn new software relatively quickly
• Highly organized with ability to multi-task
• Excellent communication skills with clients and fellow students
• Strong boundaries around confidentiality

Preferred Requirements:

• Bachelor’s Degree in Social Science or a related field

Physical Requirements:

• Ability to sit for long periods of time
• Minimal walking
• Ability to hear and speak on the phone and communicate via email and text